Microsoft 365 provides the options to use a shared mailbox which allows multiple users to access a single mailbox without needing to know the username or password, instead being granted access by a Microsoft 365 administrator.
As well as allowing users with access to send and receive emails, shared mailboxes within Microsoft 365 also provide a shared calendar and contact address book.
Why set up a shared mailbox?
Allows multiple users to check the emails sent to a general company email account which requires ongoing access. For example, a specific support, help desk or sales email address.
Provides companies who are part of a central department or team with an internal shared mailbox, allowing employees and staff throughout a company to send queries or issues. For example, ask questions to an HR department or to log IT issues with IT staff.
Using a shared mailbox, teams can remotely collaborate on a project and share information by email to other users who have access, ensuring there are no duplicate emails or missed messages.
Other Benefits
A shared mailbox within Microsoft 365 or other email service does not normally require any extra licenses or involve any further fees. This allows companies to improve their services to customers or to make communication between staff more efficient without increasing costs.
It also provides further transparency and accountability within an organisation while improving productivity between staff members, reducing the time spent checking on when tasks have been completed or to confirm that an email has been actioned or responded to.
If you require further support or information on how shared mailboxes can be setup and used, or to speak with us about your current technology costs and requirements, contact us today with your query or question.